Key issues such as Brexit, skills shortages and consistently sluggish productivity are squeezing profitability...

Both HR and finance use analytics to optimize their organizations' workforce and resources, as well as...

In the last decade, customer relationship management (CRM) platform adoption has increased rapidly to...

As technology enables employees to collect massive amounts of data, users have struggled to adapt to...

Today, companies are digitising as quickly as possible to help deliver the experiences customers expect....

Digital Transformation is the process by which enterprises adapt to or drive disruptive changes in their...

First came the bots-software robots created using Robotic Process Automation (RPA) tools to execute defined...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

Adopting a new HCM solution involves risks, so you need to look for positive risk-adjusted costs, benefits,...

93% of millennials said that technology was important to them when choosing an employer. If you're in...

Emerging digital technologies are bringing seismic changes to whole industries, and human resources teams...

Legal and security departments share the common goal of protecting an organisation from harm. But, while...

Despite spending millions each year to hire people, companies around the world are failing to transform...

For retailers, using data analytics to align labour resources to customer demand can significantly impact...