Remote working is now widely recognised as part of the way businesses operate. According to a 2019 report...

Organisations are moving to the cloud and must support today's remote and distributed workforce. For...

Today, companies are digitising as quickly as possible to help deliver the experiences customers expect....

All departments across the enterprise – engineering and research, customer service, sales and marketing,...

The pace of business continues to accelerate, putting tremendous pressure on companies to respond faster...

How is your organization encouraging inclusive leadership? Download our in-depth quarterly report to...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

Knowing what experiences your employees are having, is critical. By continuously measuring your end-users...

Stacks of papers that need to be signed, filing cabinets full of paperwork- these are quickly becoming...

ServiceNow and ESI ThoughtLab surveyed over 900 senior business leaders in five industries across 13...

People analytics is increasingly on the agenda for organisations. With the rise of workplace technology...

In the last decade, customer relationship management (CRM) platform adoption has increased rapidly to...

GL Education Group is the UK's leading provider of formative assessments for schools. The company's assessments...

Our guide shows you how to optimize your people, processes, and technology. With insights on personalizing...